Frequently Asked Questions:

• How can I amend or cancel my booking?
  Please use the form above. Alternatively, you can email us through our Email Support Form (make sure you select "amendment/cancellation request" and include your Booking ID). One of our reservation consultants will get back to you with a response as quickly as possible. Please note: An amendment or cancellation fee will apply.

• I have lost my voucher, what do I do?
  Once you enter your Booking ID and the email address used when making the booking, you will be able to access a page where you can print another copy of your voucher.

• How do I check status of my hotel booking?
  You can check the status of your existing booking 24 hours a day, 7 days a week. Please enter your Booking ID and the email address used when making the booking on this page, you will then be able to access a page which describes what we are currently doing with your request, and if it is confirmed.

• I have lost my booking ID, what do I do?
  You can obtain your Booking ID from the email we sent to you after you made your booking. If you have accidentally deleted this email , please contact our Customer Service Centre.

• Questions? Visit our FAQ page.